Please note that the Legal Ombudsman, the independent complaints body for service complaints about lawyers, has time limits in which a complaint must be raised with them. Ordinarily the time limits are as follows:
a) The act/omission must have occurred after 5 October 2010 or the complainant must first reasonably have known there was cause for complaint after 5 October 2010; and
b) The complaint must be referred to the Legal Ombudsman:
(i) no later than 6 years from the act/omission or 3 years from when the complainant should reasonably have known there was cause for complaint; and
(ii) within six months of the complainant receiving a final response from their lawyer, provided that response complied with rule 4.4 of the Scheme Rules (which require the response to include prominently: an explanation that the Legal Ombudsman was available if the complainant remained dissatisfied; full contact details for the Legal Ombudsman; and a warning that the complaint must be referred to the Legal Ombudsman within six months of the response).